Terms and Conditions

Your agreement with us

By registering or playing at DaVinci's Gold, whether with real funds or for fun, you accept these terms as the agreement governing your use of our services. We may update our rules, and you are responsible for keeping up with the current version. The English version is the authoritative version if a translation differs.

Our operations fall within the Government of Curacao's licensing jurisdiction.

Eligibility and your account

You must be 25 or older to play. A different minimum may apply under local law, so you must also check the rule where you live. We can ask you to prove your age at any time.

The details you provide must be genuine and accurate. We may suspend an account while we confirm information that appears incorrect. Only one account is permitted for each person, household, internet protocol address, e-mail address or computer. You must keep your account number and password private and must not allow another person to use your account.

Use only a payment method held in your own name. We may request ID, proof of address, card records or other information for verification, fraud prevention and AML checks. Failure to provide requested security documents within 30 days of a withdrawal request may lead to that request being cancelled.

Deposits and refunds

A deposit must be wagered at least once before you can withdraw. Deposits used with a promotion remain subject to that promotion's own wagering rules. Once deposited funds have been played in our games, they cannot be refunded.

A refund may be considered within 24 hours of the original deposit after compliance checks are completed. Valid reasons are a game malfunction supported by a screenshot, credits that could not be played and remain unused, or an incorrect charge supported by a statement. Processing charges may apply to a refund.

Bonuses and promotions

Bonus funds are for play and are not cashable. We remove them when processing a withdrawal. Most bonuses have a wagering requirement, and you cannot withdraw while any such requirement remains on your balance. Each offer may also have its own duration, restricted games and withdrawal conditions.

If you do not want a bonus, ask support to remove it before placing any wager with it. After play begins, the bonus must be played until its wagering requirement is completed or the balance reaches zero.

Winnings from a free bonus have a maximum cashout of £50. A player making a first deposit to claim free-chip winnings must deposit at least £15, and that deposit is not withdrawable. Free-chip wagering is normally between 20x and 60x unless the offer provides another requirement.

Withdrawals and British pound rules

The minimum withdrawal is £50. Approval may take up to 12 working days after authorisation has been completed, and fraud approval is also required. Transfer fees range from £10 to £40, depending on your location and the payment processor.

Only United Kingdom residents may select British pounds. GBP winnings are paid in GBP and only to legal residents of the United Kingdom. At present, players in the United Kingdom, the United States and Australia can withdraw winnings through Bitcoin only. For a Bitcoin withdrawal, you must enter the correct BTC wallet in the cashier. We pay the wallet recorded when you make the request and cannot reissue a payment sent to an address entered incorrectly by you.

Deposits of £249 or less carry a maximum withdrawal of ten times that deposit for the relevant play session. Unless another rule applies, withdrawal limits are 1,500 credits per request and 10,000 credits per month, with larger amounts paid in instalments. Progressive jackpots are treated as described in the withdrawal rules.

Fair play and prohibited activity

You may play only for personal entertainment. Automated decision-making tools, bots, collusion, multiple accounts, fraudulent chargebacks, money laundering, exploitation of faults and other attempts to gain an unfair advantage are prohibited. We may investigate suspected misuse, suspend or close an account, void affected bets, and withhold balances or winnings connected with prohibited conduct.

Technical failures may cause bets in progress to be treated as void. Winnings produced by a software malfunction may also be removed, with affected deposits returned to the account.

Inactive accounts and support

If you do not log in or place a wager for 120 days, we may forfeit the account balance. A later request to withdraw it will be reviewed individually, but we retain the right to apply this inactivity rule.

Support can provide information through live chat, by e-mail or by phone, but a support conversation does not change these terms. Contact us if you need help understanding an account, bonus, payment or verification requirement before you play.