Privacy Policy

How we use your information

We collect and use player information to manage accounts, facilitate deposits and withdrawals, and improve the gaming experience we provide. Registration details also help us confirm your identity and verify activity carried out under your name.

We may use information to protect accounts and payments, investigate suspected fraud, and meet AML obligations. Our due-diligence checks are performed when an account is opened and may continue based on the level of risk identified. You agree to provide information that we reasonably request for compliance with applicable anti-money laundering requirements.

Information used for verification

When verification is needed, we may request a copy of your ID or passport, a recent utility bill showing the same name and address as your account, and copies of cards used to deposit. Card copies should conceal every number except the first four and last four. If you used an alternative payment method, the requested documents may be limited to identity and address evidence.

Digital pictures of verification documents can be sent by e-mail. Include your name and username, and make sure each image can be read clearly. Our Finance team reviews the documents before an approved player is placed into an available payment cycle. We may also request verification records to prevent fraud, and access to play may be restricted until the necessary checks are complete.

Sharing and disclosure

We never sell or rent your personal information, and we do not trade it with other parties. We may share statistical information about player demographics, sales, internet traffic and use of our services with reputable parties, but those statistics do not contain individual player details.

Personal information may be provided to a third party where needed to recover money you owe us. We may also report information to the appropriate authorities when the law requires it for crime detection or prevention. During an investigation into suspected unlawful, fraudulent or improper conduct, information may be provided to our business units, payment processors, electronic payment providers or financial institutions.

Security of payments

We use SSL encryption for money transfers to protect personal and banking information while it is being transmitted. You are responsible for keeping your password and account number confidential. We will never request your password through e-mail or by telephone. Report any such request to our support team promptly.

Communications and your choices

You may receive promotional messages or communications connected with our partners. You can opt out of promotional e-mail, postal messages and partner communications by sending a request to support by e-mail. You may also ask to be removed from our e-mail list in writing.

Policy changes and questions

If we amend this policy, we will post the changes here so that current information about our collection and use practices remains available. For questions about privacy, how we handle information or an opt-out request, contact our support team by e-mail.